Green Heaven Health and Wellness

Effective Date: [10/15/1972]

Thank you for shopping with Green Heaven Health and Wellness. We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, and damaged order issues are handled.

By placing an order through our online store, you agree to the terms of this policy.

1. Return Eligibility

We accept return requests within [14 days] from the date your order is delivered.

To be eligible for a return, items must be:

Unused

Unopened

In the original packaging

In the same condition you received them

Accompanied by proof of purchase or order confirmation

Due to the nature of health, wellness, personal care, hygiene, and consumable products, some items may not be eligible for return once opened, used, or removed from their original packaging.

2. Non-Returnable Items

For safety and hygiene reasons, the following items may not be eligible for return:

Opened or used health and wellness products

Supplements, vitamins, or consumable products

Personal care or hygiene items

Skincare, body care, or beauty items that have been opened or used

Items marked as final sale

Gift cards or digital products

Clearance or discounted items, unless otherwise stated

Any item not in its original condition

3. How to Request a Return

To request a return, please contact us at:

Email: [returns@greenheavenhaw.store]

Please include:

Your full name

Order number

Email address used at checkout

Reason for the return

Photos, if the item is damaged, incorrect, or defective

Once your return request is reviewed, we will let you know whether your return is approved and provide instructions on where to send the item.

Please do not send any items back before contacting us and receiving return approval.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a damaged item.

Original shipping charges are non-refundable unless required by law or unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning items. Green Heaven Health and Wellness is not responsible for returned items that are lost, delayed, or damaged in transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, your refund will be processed back to your original payment method within [5–10 business days].

Please note that your bank, credit card company, or payment provider may take longer depending on the institution.

6. Exchanges

We may offer exchanges for eligible items depending on product availability.

If you would like to exchange an item, please contact us at [returns@greenheavenhaw.store] with your order number and details about the item you would like to exchange.

If the requested exchange item is not available, we may offer a refund, store credit, or another available replacement option.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within [1-3 days] of delivery.

Please include:

Your order number

Photos of the item

Photos of the packaging

A description of the issue

After reviewing your request, we may offer a replacement, refund, exchange, or store credit depending on the situation.

8. Missing Items

If your order is missing an item, please contact us at [support@greenheavenhaw.store] within [1-3 days] of delivery.

Please include your order number and a description of the missing item so we can review your order and assist you.

9. Cancellations

Orders may only be canceled BEFORE they are processed or shipped.

If you need to cancel an order, please contact us as soon as possible at [support@greenhealthhaw.store].

Once an order has been processed, fulfilled or shipped it is no longer eligible for cancellation.

10. Final Sale Items

Certain products may be marked as final sale. Final sale items cannot be returned, refunded, or exchanged unless they arrive damaged, defective, or incorrect.

11. Refused or Undeliverable Packages

If a package is refused, returned to sender, or undeliverable because of an incorrect address provided by the customer, the customer may be responsible for additional shipping fees.

Refunds for refused or undeliverable packages may exclude shipping costs and any carrier fees.

12. Contact Information

If you have any questions about this Return & Refund Policy, please contact us at:

Green Heaven Health and Wellness
Email: [Insert Email Address]
Website: [Insert Website URL]
Address: [Insert Business Address, if applicable]