Shipping Policy

Green Heaven Health and Wellness

Effective Date: [10/15/2025]

Thank you for shopping with Green Heaven Health and Wellness. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our online store.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing Time

Orders are typically processed within [1-3 business days] after payment has been successfully completed.

Orders are processed Monday through Sunday, excluding holidays.

Please note that processing time is separate from shipping time. Shipping time begins after your order has been processed and handed over to the shipping carrier.

2. Shipping Locations

Green Heaven Health and Wellness currently ships:

[Globally]

At this time, we may not ship to certain locations, including some international addresses, P.O. boxes, military addresses, or restricted regions depending on carrier availability.

3. Shipping Rates

Shipping rates are calculated at checkout and may vary based on the following:

Order total

Product weight

Shipping destination

Shipping method selected

Carrier rates

Any available shipping promotions or discounts will be shown and applied at checkout.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the customer’s location, shipping method, carrier delays, holidays, weather conditions, and product availability.

Typical estimated delivery time is:

Standard Shipping: [3-7 business days]

Expedited Shipping: [1-3 business days]

Delivery times are estimates only and are not guaranteed.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, if tracking is available.

Please allow up to [24 hours] for tracking information to update after your order has been shipped.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Green Heaven Health and Wellness is not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at [support@greenhealthhaw.store]. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

7. Lost, Stolen, or Delayed Packages

Green Heaven Health and Wellness is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please check with neighbors, household members, your mailbox, front desk, building office, or local carrier office.

You may also need to contact the shipping carrier directly to file a claim or request additional delivery details.

8. Damaged Packages

If your order arrives damaged, please contact us at [support@greenheavenhaw.store] within [3 days] of delivery.

Please include:

Your order number

Photos of the damaged item

Photos of the packaging

A brief description of the issue

We will review the information and work to resolve the matter as quickly as possible.

9. Missing or Incorrect Items

If your order is missing an item or you received the wrong item, please contact us at [support@greenheavenhaw.store] within [3 Days] of delivery.

Please include your order number and a description of the issue so we can review your order and assist you accordingly.

10. Shipping Delays

Shipping delays may occur due to high order volume, carrier delays, holidays, weather conditions, supply shortages, or circumstances outside of our control.

We appreciate your patience and understanding if delays occur.

11. International Shipping

At this time, Green Heaven Health and Wellness DOES offer international shipping.

If international shipping is available, customers are responsible for any customs fees, import taxes, duties, or additional charges required by your country.

Green Heaven Health and Wellness is not responsible for delays caused by customs processing or international shipping regulations.

12. Contact Information

If you have any questions about your order or this Shipping Policy, please contact us at:

Green Heaven Health and Wellness
Email: [support@greenheavenhaw.store]
Website: [www.greenheavenhaw.store]
Address: [7030 Mill Creek Rd Apt 22 Levittown, PA 19057]